What to Expect from the Assigned Distance Education Program Manager

Each Distance Education Program is assigned a Program Manager from the Office of Distance Education. Program Managers have offices in University Hall or at one of the three Appalachian Centers (Burke, Caldwell, and Hickory). The North Carolina Center for Engineering Technologies (NCCET) does not currently have an assigned Distance Education Program Manager in residence. Program Managers assigned to the ASU Centers at Burke and Caldwell also serve as "Site Coordinators" (official title: Coordinator of Recruitment and Advisement) who manage, to a certain extent, the relationship with the host community college. Overviews of the general responsibilities assumed by Undergraduate Program Managers, Graduate Program Managers, and Site Coordinators are provided here and are divided into general duties, duties specific to undergraduate program managers, and duties specific to graduate program managers.

Undergraduate Program Manager assignments

Graduate Program Manager assignments

Program Managers (in general)

  • Assist with needs assessment of need/desirability of specific academic programs in various geographic areas within the service region.
  • Aid the Director of Distance Education in collaborating with academic deans and department chairs to determine ability to offer selected off-campus programs.
  • Collaborate with the assigned Academic Program Coordinator to prepare and submit to the Department Chair, the documentation required by the UNC Office of the President and the Commission on Colleges of the Southern Association of Colleges and Schools (SACS) ensuring that COC criteria and procedures are followed with respect to any distance education activities that may constitute a substantive change.
  • Coordinate marketing and recruitment duties for assigned programs (including arranging and preparing for information/promotional meetings), following the guidelines established for the office and by SACS.
  • Assist in the development of written materials used within/by the office to ensure consistency in the recruitment and orientation messages communicated to students.
  • Work cooperatively with the Academic Program Coordinators and faculty assigned to the various cohorts to ascertain and to meet the needs of the cohort.
  • Identify for prospective and enrolled students any standardized test requirements and, when appropriate, direct them to the Appalachian Testing Center for pertinent details. Assists with identifying any specific cohort test needs.
  • Ensure that an appropriate orientation is arranged for each off-campus program cohort (according to the office guidelines) and direct activities related to it.
  • Respond to student support issues and serve as an advocate for addressing student needs within the boundaries of the institution’s policies and procedures as well as those of the UNC General Administration.
  • Understand and is able to articulate the SACS guidelines, policies, and procedures for the delivery of off-campus programs.
  • Insure that incoming students have appropriate information about the programs as well as support; must understand the protocols for handling certain support requirements/requests (e.g., disability services requests, financial aid, etc.).
  • Identify and assess issues relative to administrative and/or student support and brings these to the attention of the Director of Distance Education.
  • Provide data regarding projected and actual headcount and student -credit-hour (sch) production for each program.

Program Managers (and Site Coordinators) Assigned to Undergraduate Programs

  • work with the Distance Education Admissions Coordinator (currently Jenna Reed) to track applications for admission to each assigned program/cohort.
  • Serve as an advisor in assessing student preparedness for the off-campus program and informing applicants and students of what courses and/or test requirements are necessary for the degree attainment.
  • prepare a preliminary evaluation of previous college coursework for the prospective student’s review.
  • Assist with Consortium Agreement issues as needed (e.g., verifying transferability of community college courses for the cohort program)
  • serve as an agent for the Office of Undergraduate Admissions—follow admission letter procedures
  • insure that community college transcripts received from dually-enrolled students are submitted to the Distance Education Admissions Coordinator
  • track student progress and work closely with respective college advising units to ensure appropriate progression toward degree
  • site coordinators work cooperatively with the administration at the assigned site to ensure a continual flow of communication and a good working relationship.
  • UG program managers who serve as site coordinators bring to the attention of the Director of the Greater Hickory Partnership any site-specific issues that may need further attention.
  • UG program managers who serve as site coordinators hold office advising hours for face-to-face contact with prospective and enrolled students.
  • UG program managers who serve as site coordinators have a greater face-to-face recruiting presence in local community colleges, high schools, and community organizations.

Program Managers Assigned to Graduate Programs

  • work with and serve as liaisons to the Graduate School for all issues related to graduate programs, admission, and matriculation.


Mailing Address:
ASU Box 32054

Physical Address:
2nd Floor, University Hall
400 University Hall Drive
Boone, NC 28608

Phone: 828-262-3113
Toll-Free: 800-355-4084
Fax: 828-265-8673

ASU Bird Logo 

QEP Global Learning